FAQ

How does Compatible Toners cartridges help the environment?

Compatible Toners Laser Printer, Copier and Fax cartridges reduce the amount of non-biodegradable plastic in landfills. Additionally, the manufacturing process to create new cartridges depends heavily on fossil fuels, which are usually imported.

Is there a downside to Compatible Toners cartridges?

No. Using recycled cartridges saves money, helps preserve the environment, provides a high-quality product, and helps support local small businesses. Most federal & state governments now require the use of recycled cartridges when available.

My printer is printing pages with light streaks down the middle. With each page the streaks get wide. What's the problem?

Your toner cartridge is running out of toner. If you remove the cartridge and gently rock it back and forth, making sure to keep it level, you will redistribute the little bit of toner that remains. You should be able to then print a few more pages before installing a fresh cartridge.

When I get the ``toner low`` warning on my printer, how many pages can I print before the pages start showing white streaks?

This always happens late at night before a deadline, or on a weekend when you can’t get another cartridge. There’s no way to tell for sure. Usually it depends on what type of documents you are printing. If you’re printing documents with lots of graphics, you won’t get as many pages as if you were printing letters or text documents. Because of this uncertainty, we strongly recommend that you keep an additional “back up” cartridge on hand at all times. You’ll never have to worry about getting caught off guard.

My pages have blotches showing up every few inches vertically down the sheet. What causes that?

The drum has probably worn out. Whenever you experience poor quality prints, replace the toner cartridge first. If the fresh cartridge produces the same poor quality print, there’s likely problem with your printer, Save an example of the print and call R&G for a service call. When you use R&G recycled toner cartridges, the trip to your office and the estimate to repair is free. We’ll tell you the repair cost before doing any work on your printer.

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